FAQ

Answers to all your questions! Is your question not listed here? Send me a message and I will answer it as soon as possible.

 

Can I choose a specific stone or express a preference? 

All the stones I sell are natural products, so no two stones are alike. Do you have a preference for a certain shade, pattern, or discoloration that you see in the product photo? Then you can indicate your preference as a remark during checkout. I will try my best to meet your request - although I cannot promise that I can deliver the specific stone if it has already been sold. However, I will pay attention to your preference and select the best possible fitting stone for you!

 

What is the delivery time for my order? 

I aim to ship all orders within 1 business day. During busy periods, this may take a little longer, but all orders will still be shipped within 2 business days.

 

How is my order shipped?

Every package is a party, so your order will definitely be nicely packaged! Invoices will be sent to you by email, so they will not be found in your package. You can therefore easily send your package directly to someone else as a gift!

All items fit in mailbox boxes, so you will never have to stay home to receive your package. During checkout, you can choose between shipping with stamps or Track&Trace within the Netherlands. I ship standard with PostNL.

 

What are the shipping costs?

All prices are exclusive of shipping costs. For shipping your order within the Netherlands, you can choose a mailbox package (with track & trace) or stamps. Please note: if you choose shipping with stamps, the risk is yours (the customer). The costs for this start from €2.50 for shipping with stamps (depending on the weight of your order) and €4.50 for shipping with track & trace. The costs will be automatically calculated in your shopping cart, so you can find the applicable shipping costs for your order there.

 

How can I return an item?

We naturally try to prevent anything from being wrong with your item and hope that everyone is happy with their order! Unfortunately, it can always happen that something slips through, or the product turns out to be slightly different than you expected. Don't panic, we are happy to help find a solution!

If there is something wrong with your item, please send me a message. We can certainly come to a good solution! If we agree that you return the item, I will refund the product costs.

If you wish to return an item because you no longer want it, you can do so within 14 days. Send me a message, and I will give you the return address and ensure that the costs of the product are credited back to your account as soon as I have received the product from you. The shipping costs (to you, and the return costs) are at your expense. Please note: the products must, of course, be returned in their original condition. Gift vouchers cannot be returned.